Dell Technologies, Singapore

User Interface Principal Engineer, Feb 2020 - present

• Lead UX research and design for all keyboard & mouse peripheral programs. Previously led speaker and webcam programs.

  • Perform front-end design research to identify target users and understand the competitive space and positioning of respective programs before concept exploration and product definition.

  • Conduct user studies and competitive benchmarking to identify and understand user needs and recommend solutions to present to stakeholders for product development.

  • Collaborate with project managers, industrial designers, marketing planners, engineering, and software developers from concept to launch to ensure UX concerns are properly recognized and addressed.

  • Manage and perform user testing to validate hardware and software implementation and gather and present user feedback to appropriate stakeholders for iterative improvement.

  • Create workflows and specifications to define hardware and software behavior and validate through user testing.

  • Notable projects include: Dell Ultrasharp Webcam (Gold Winner of Spark 2021 Design Awards), Dell KB900, Dell MS900, Alienware Pro Mouse and Keyboard, Alienware 420K ​

• Perform front-end research for new technologies and designs 

  • Collaborate with advanced engineers to understand, define and validate innovative ideas and features to be used in future programs.

  • Recognized ideas include: keycap dish design, zero-backlight design, mouse form factors, 5 way mouse scroll, presence detection and auto framing behavior for webcams​.

Keysight Technologies, Loveland, CO

Usability Engineer, July 2016 – Jan 2020

• Lead UI/UX as lead usability engineer for BenchVue platform applications and IO Library Suite, software used by electrical engineers to connect, control, automate, and capture measurements with instruments.

  • Notable projects include: hardware & software connectivity, instrument applications, classroom lab management, onboarding and home page redesign, and licensing standard implementation.

  • Collaborated with product managers, software developers, technical writers, marketing, and support team to communicate user needs and implement solutions to restore mental model for users and promote transfer of learning suffered from previously failed redesigns.

  • Designed and developed workflows, mockups, and prototypes based on customer insights for software development implementation.

  • Conducted usability studies with customers to gather insight, validate use cases and validate software UI.

• Usability engineer for PathWave Test, a cloud-based application for test development, and test station management and configuration.

  • Worked with product owner, developers, and users in an agile development environment to define, and iterate on prototype software

  • Designed prototype software UI and performed usability testing with target users.

• ​Member of Contributed to Keysight UI Council: provided training to employees on usability practices and the creation and moderation of UI design standards for Keysight software products.

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US Air Force, 711 Human Performance Wing, Dayton, OH

Pathways Intern, Summer 2015

• Designed study to determine feasibility of using event-representation as a tool for augmenting analyst awareness across multiple data streams.

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Compusearch Software Systems, Dulles, VA

Technical/Functional Consultant, June 2012- June 2014

• Migrated data from legacy procurement system for Dept. of Labor.

• Used SQL to create reports and tracking data for Dept. of Homeland Security.